We are currently experiencing higher than normal wait times through all communication channels – including telephone, email, branch and drive thru. Following the CDC’s COVID-19 guidelines to protect the staff and membership, we are social distancing and quarantining when recommended. The lobbies are open, however we encourage the use of the drive thru. Online Banking and the Mobile Banking App are available 24/7 for convenient account access. Please know we are working diligently to provide each member with the exceptional service they deserve. Thank you for the opportunity to serve you!
To enroll, simply access the Shell FCU App and click on Text Banking at the bottom of the screen. Add your mobile number, and a text message with your verification code will be sent to you. Enter the code in the App to complete the registration process.
The number to text commands is 86020.
- "MENU" will provide you with a list of available commands
- "B" or "BAL" = account balance
- "H", "HIST" or "HISTORY" = transaction history
- "STOP" = to unsubscribe and deactivate this service
- "X" = transfer (see sample below)
Example: X source dest amount - Transfer amount from source share/loan to destination share/loan (e.g. X s0001 L0031 100.50)
To specify the account, text the command, such as “BAL”, and then space and the share ID. Therefore, it would be “BAL S0010”. You can locate your share and loan IDs in Online Banking. When logged in on the Accounts page the share or loan ID can be found next to the account number. The ID begins with an S or L with four digits following. For example xxxxxxx1234 S0010. Therefore, the ID would be S0010.