Fraudsters may spoof our phone number and pose as Shell FCU staff. Never share personal details such as passwords, login credentials, or one-time codes. If you receive a suspicious call, hang up and contact us at (713) 844-1100. Thank you for the opportunity to serve you!
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If you have a problem with the services provided by this credit union, please contact us at:
Shell Federal Credit Union is a Federally Chartered credit union. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the NCUA Consumer Assistance Center through one of the means indicated below: In Person or U.S. Mail: 1775 Duke Street, Alexandria, VA 22314, Telephone Number: (800) 755-1030, Website: www.mycreditunion.gov.
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