Protect Your Account!

DO NOT share personal information with unsolicited callers or texters claiming to be with Shell FCU. We will NEVER ask for your Digital Banking User ID or Password. If YOU initiate contact with us we may send you a one-time authentication code. If uncertain, hang up and call Shell FCU at (713) 844-1100. Thank you for the opportunity to serve you!


If you have a problem with the services provided by this credit union, please contact us at:

Shell Federal Credit Union is a Federally Chartered credit union. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the NCUA Consumer Assistance Center through one of the means indicated below: In Person or U.S. Mail: 1775 Duke Street, Alexandria, VA 22314, Telephone Number: (800) 755-1030, Website: