Shell FCU | Complaint Notice

Important Credit Card Upgrade Notice

As part of the credit card upgrade, all Shell FCU credit cardholders have been mailed a new Visa credit card. Please check your mail daily. Be sure to activate your new Visa credit card as soon as possible. Thank you for the opportunity to serve you!

COMPLAINT NOTICE


If you have a problem with the services provided by this credit union, please contact us at:


Shell Federal Credit Union is incorporated under the laws of the State of Texas and under State law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below: In Person or U.S. Mail: 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Facsimile Number: (512) 832-0278; eMail: complaints@cud.texas.gov, Website: complaints@cud.texas.gov.