⚠️ FRAUD ALERT: Protect Your Account! ⚠️

Scammers are impersonating Shell FCU employees, using different phone numbers or spoofing our official number (713) 844-1100 to steal personal information. They may call or text asking for your SSN, DOB, passwords, or Digital Banking details—DO NOT SHARE! Hang up or delete the message immediately. Shell FCU will NEVER ask for your credentials. If in doubt, call us directly at (713) 844-1100. Remember: If YOU call us first, the number can't be spoofed! Stay vigilant.

COMPLAINT NOTICE


If you have a problem with the services provided by this credit union, please contact us at:


Shell Federal Credit Union is a Federally Chartered credit union. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the NCUA Consumer Assistance Center through one of the means indicated below: In Person or U.S. Mail: 1775 Duke Street, Alexandria, VA 22314, Telephone Number: (800) 755-1030, Website: www.mycreditunion.gov.