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Fraud Alert

Scammers are pretending to be Shell FCU and may contact you by phone or text from unfamiliar numbers or even spoof our main number (713) 844-1100. For your protection, never share personal details such as your Social Security Number, Date of Birth, passwords, login credentials, or card numbers. If something seems suspicious, hang up or delete the message and call Shell FCU directly at (713) 844-1100. Your safety and security are our top priority. Thank you for the opportunity to serve you!

COMPLAINT NOTICE


If you have a problem with the services provided by this credit union, please contact us at:


Shell Federal Credit Union is a Federally Chartered credit union. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the NCUA Consumer Assistance Center through one of the means indicated below: In Person or U.S. Mail: 1775 Duke Street, Alexandria, VA 22314, Telephone Number: (800) 755-1030, Website: www.mycreditunion.gov.