Scammers are posing as Shell FCU representatives to try and steal your personal information. They are using unfamiliar phone numbers or even spoofing our official Shell FCU phone number of (713) 844-1100. These fraud attempts may come through phone calls or text messages requesting your personal information such as Social Security Number, date of birth, passwords, or Digital Banking login details.
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Shell FCU's secure Digital Banking experience combines the mobile and desktop features in to a seamless look and feel on any Internet-Enabled device.
Digital Banking allows you to:
Your Password must be 10-32 characters long, contain at least one number, one capital letter, and can include these special characters !@#$%^&?*+=(){}|;'\"]. We suggest selecting a Password that is complex yet easy for you to remember, and to include special characters in the middle of the Password, not just at the end. For best security, be sure to select a Password you have not used anywhere else online.
MFA provides an added layer of security and helps further protect you from online fraud and identity theft. Digital Banking will occasionally require a multi-step authentication by email or text message. The verification code used to authenticate your identity will be sent to the phone number or email address we currently have on file for you. If you choose the email option, please check your spam folder.
Two Factor Authentication settings can be customized within User Settings under the Security section. Google Authenticator is also available on the Security page should you choose to enroll. As always, Shell FCU is available to assist you with any questions.
Supported Browsers include Google Chrome, Microsoft Edge (Windows only), Firefox (macOS only) and Safari. Legacy Web Browsers, including Internet Explorer, are not supported at this time.
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