Phone Banking Technical Difficulties & High Call Volume

Unanticipated technical difficulties are currently being experienced with Phone Banking, therefore we are experiencing higher than normal call volume. Please rest assure that we are working diligently to resolve the issue and assist each caller in a timely manner. Thank you in advance for your patience and we appreciate the opportunity to serve you!

Lobby Services


As a service to members, your Member Services Representative can notarize your important documents at no cost to you. For a fee, non-members can use our Notary Public service too. Please ask for details by calling (713) 844-1100 or visiting any Shell FCU branch.

Safe deposit boxes are available at several Shell FCU branches in four different sizes, each of which is 24" deep. Fees are debited annually from your Savings Account. Availability at each branch varies. Please call (713) 844-1100 for assistance or visit a Shell FCU branch for details.

Size/Service Annual Fee
3”x5” $15.00
3”x10” $30.00
5”x10” $40.00
10”x10” $65.00
Loss of one (1) key $30.00
Drilling of Box $287.84
Late Payment $10.00

Safe deposit boxes are not available at the Woodforest and Southmore branches.

A VISA Gift Card is the perfect gift for any occasion! With Shell FCU VISA Gift Cards you set the dollar amount of $10 or more for the recipient. Stop by any Shell FCU branch lobby to purchase a VISA Gift Card today!

Shell FCU can send and receive electronic wires through the Federal Reserve. In order to send funds to a Shell FCU account you will need the following information:

Institution Name: Shell Federal Credit Union
ABA Routing Number: 3 1 3 0 8 0 6 3 6
Member Account Number

Wires can be sent over the phone without requiring a signature. Members can call the main line at (713) 844-1100 to send an electronic wire. To expedite the wire transfer process for phone, fax or mail transfers, please select a wire PIN/Password. To set up your PIN/password, you can print the Wire/PIN Number Request form, complete and return to Shell FCU either in person or by mail.

Wire/PIN Number Request Form

Instead of a PIN/Password, we can also do a call back verification with your current contact information. Wire transfers can also be taken care of at any Shell FCU branch lobby.

Reloadable (travel) Cards are the smart & secure way to pay!

  • Load & Go!
  • No Cash to Lose
  • Use Anywhere Debit Cards are Accepted
  • Use in Person, Online or by Phone
  • Accepted Internationally
  • Save with Direct Deposit
  • Manage Money with Text Alerts
  • Get Cash at ATMs
  • No Credit Check
  • Card & Funds Replaced if Lost or Stolen

Pick one up at any Shell FCU Branch lobby today!

Cashier's checks are available for $1.00 each and Money Orders are available for $.50 each.

Shell FCU is a Money Transfer Agent for Western Union, providing both Western Union Money Transfer® and Quick Collect® services to the community.

Western Union services are available to anyone; you do not have to be a credit union member to use their services.

Personal information is required to complete a transaction and Shell FCU can verify member information and complete their Western Union transfers via fax. Non-members must, however, make:

  • Western Union transfers in person.
  • Western Union services are available in branches during regular lobby hours.

Western Union service is not available at Woodforest, Wilson and Spring branch locations.

Safe deposit boxes, VISA Gift Cards, electronic wires, Reloadable Gift Cards, cashier's checks and money orders available for members only.