We are currently experiencing higher than normal wait times through all communication channels – including telephone, email, branch and drive thru. Following the CDC’s COVID-19 guidelines to protect the staff and membership, we are social distancing and quarantining when recommended. The lobbies are open, however we encourage the use of the drive thru. Online Banking and the Mobile Banking App are available 24/7 for convenient account access. Please know we are working diligently to provide each member with the exceptional service they deserve. Thank you for the opportunity to serve you!
Shell FCU is making exciting enhancements to its credit card program. Including a new credit card link within Online Banking, fresh card designs, the introduction of contactless cards, enriched card benefits and more!
Don’t worry – we will keep you updated each step of the way. Check back often for updates, information and announcements. The new program is top-notch, highly competitive and just for you!
|Credit Card Website Upgrade (GoToMyCard Will Be Unavailable)||June 19th|
|New Credit Card Tab Available In Online Banking||July 2nd|
|Re-Issue/Lost/Stolen Credit Cards Issued As Visa||Through August|
|MasterCard Credit Cards Issued As Visa Credit Cards||Early September 2020|
To activate your new Visa credit card please call (800) 631-3197 prior to use.
Credit Card Upgrade FAQ - June 2020
A: You can now log in to Online Banking and select the Credit Card tab. The first time you log in you will need to register your credit card.
A: Please mail your payment to PO Box 660493, Dallas, Texas 75266-0493. To make your payment from a Shell FCU account, you can conduct a transfer through Online Banking, call us at (713) 844-1100 or visit any Shell FCU branch.
A: Yes, if you were previously enrolled in eStatements you will still be enrolled and you will receive an email notification when your eStatement is available to view. The first time you log in you will need to register your credit card.
A: Your eStatement history will not transfer to the new site. Please contact the credit union to receive any statements you need after the transfer to the new site or download and save any statements you need prior to June 19th.
Rewards Credit Cards FAQ
Shell FCU is excited to be upgrading the benefits and website associated with your Rewards credit card! Please know you will have uninterrupted use of your Shell FCU Rewards MasterCard credit card during this transition. Plus, your Shell FCU family will be here to assist you every step of the way.
|May 31st||Will be the last day to redeem your points on the current rewards website before the transition.|
|June 1st||All unredeemed points will be transferred to the new website. Points will continue to accumulate while we are in-between rewards websites.|
Earn Additional Points:
You will still earn 1 point for every $1 spent on net credit card purchases, and you will soon be able to earn additional points for select merchant categories such as gas, groceries and dining when you receive your new Visa credit card in early September.
MasterCard to Visa Reissue FAQ - September 2020
A: Your new enhanced Visa credit card will be mailed in early September. Please call (800) 631-3197 prior to use to activate your card. Once your new Visa credit card is activated you can destroy your old MasterCard credit card. MasterCard credit cards will remain active until September 18th, 2020.
A: For a complete list of your new Visa credit card benefits, see the Visa Guide to Benefits mailed with your new card in early September.
A: Your new Visa credit card will have a new card number. Please be sure to change any automatic payments to your new card information.
A: Yes, you will need to update your card information on any automatic payments since your new Visa credit card will have a new card number, expiration date and CVV number. Please update your card information as soon as possible.
A: The contactless symbol allows you to tap your contactless card or payment-enabled device at the checkout terminal to make a purchase. You can pay with a single tap. Look for the contactless terminal symbol when you conduct your transactions. To view a sample transaction, watch the “Using Your Contactless Card” video.
A: Yes, we will process your pending transactions which have been approved on your MasterCard credit card. There is no need to wait for the current transactions to process prior to activating and using your new Visa credit card.
A: You will receive a phone call from our fraud detection center or receive an automated fraud text alert.
Contactless Visa Credit Card Transaction
What are they and how does a transaction work?
Adding Your Visa Credit Card to Your Mobile Wallet
Make quick and secure in-store purchases with your Shell FCU credit card on your smartphone, tablet or smartwatch with a mobile wallet.
Rates and Balance Transfers
|Shell FCU Credit Card||7.00% - 17.99%|
Rates current as of .
*APR denotes Annual Percentage Rate. Your rate will be determined by your credit score and qualifying Shell FCU loan criteria applies for all loans. **The 2.99% introductory APR is available for all new Shell FCU credit cards, excluding the Visa Signature Preferred card. The introductory APR for purchases, balance transfers and cash advances will apply to transactions posted to your account during the first 12 billing cycles following the opening of your account. After the introductory period ends, your APR will be based on your creditworthiness. The variable APR will vary with the market based on the Prime Rate and will not exceed 17.99%. Based on your creditworthiness, an annual fee up to $45 may be assessed. Other restrictions may apply and the full Consumer Credit Card Agreements are available at https://www.shellfcu.org/Products/CreditCards under Disclosures & Benefits. Shell FCU reserves the right to discontinue promotions without notice at any time for any reason.
Disclosures & Benefits