Attention Valued Shell FCU Members!
Shell FCU members falling victim to Digital Banking compromises. Fraudsters are calling and texting members while spoofing our official (713) 844-1100 phone number. Do not respond to these texts or calls. Delete the text or hang up immediately. NEVER share your Digital Banking credentials and avoid disclosing personal information with unsolicited callers or texters claiming to be Shell FCU. We will never do this. If in doubt, call Shell FCU at (713) 844-1100. If YOU call us first the number cannot be spoofed, and you know you will be talking to a Shell FCU employee.
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Visa Purchase Alerts
Visa Purchase Alerts is a FREE service to help reduce fraud and monitor your spending in two easy steps!
- Click Here to register your mobile device and email to receive Visa Purchase Alerts
- Choose the notification triggers that match your needs
Purchase alert trigger options include when:
- A purchase meets or exceeds a set amount
- The card is used outside the United States
- A purchase is made online or by phone
- A credit transaction is being processed
- A transaction has been declined
Alert information includes:
- Merchant name and location (if available)
- Amount of purchase
- Last four digits of the VISA card used
To report suspicious activity or ask about specific transactions shown by Visa Purchase Alerts, please contact Shell FCU at (713) 844-1100.
Additional information can be found on the Visa Purchase Alerts website.