High Call Volume
We are currently experiencing higher than normal call volume; telephone wait times are longer than usual. Please know we are working diligently to assist every caller in a timely manner. Thank you in advance for your patience and we appreciate the opportunity to serve you!
Please select which area you would like to survey. Once completed, you will be entered to win a $50 gift card!
What is Service Distinction from Shell FCU?
It's quite simple. It's our way of ensuring that you receive the best we can offer.
Our Service Distinction Commitment
- We will greet you with a warm friendly smile and call you by name
- We will provide accurate and timely service
- We will listen to you carefully and offer a solution that fits your unique needs
- We will treat you as a valued owner/member and your information will be kept confidential
- We will show you appreciation for your business