High Call Volume

We are currently experiencing higher than normal call volume; telephone wait times are longer than usual. Please know we are working diligently to assist every caller in a timely manner. Thank you in advance for your patience and we appreciate the opportunity to serve you!

Secure eMail

Secure eMail encrypts messages sent and received through a protected delivery portal. Encryption adds a layer of security to safeguard sensitive data sent over networks – social security number, account information, etc. As your trusted financial institution, protecting you is a top priority.

  

How To Set Up Your Secure eMail Account

Step #1:   When you receive an encrypted email from Shell FCU, select Click Here to view Secure eMail link. 
Step #2: Set up a password and security question; then select the Create Account button. 
Step #3:

Check your registered email for a link to confirm your information and gain access to the delivery portal. If you do not receive the email, click the Recent Account Information button.

 

If you need to reset your password or have forgotten your password to access the Secure eMail portal, please call us at 713-844-1100.