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⚠️ FRAUD ALERT: Protect Your Account! ⚠️

Scammers are impersonating Shell FCU employees, using different phone numbers or spoofing our official number (713) 844-1100 to steal personal information. They may call or text asking for your SSN, DOB, passwords, or Digital Banking details—DO NOT SHARE! Hang up or delete the message immediately. Shell FCU will NEVER ask for your credentials. If in doubt, call us directly at (713) 844-1100. Remember: If YOU call us first, the number can't be spoofed! Stay vigilant.

COMPLAINT NOTICE


Shell Federal Credit Union engages in the money transmission business as an authorized delegate of Western Union Financial Services, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, please contact Western Union Customer Service first at (800) 325-6000. After contacting Western Union Financial Services, Inc. and if you still have an unresolved complain regarding the company’s money transmission services, please contact the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, TX 78705 – Telephone: (877) 276-5554 (toll free) or visit www.dob.texas.gov for more information.