Fraudsters may spoof our phone number and pose as Shell FCU staff. Never share personal details such as passwords, login credentials, or one-time codes. If you receive a suspicious call, hang up and contact us at (713) 844-1100. Thank you for the opportunity to serve you!
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Shell Federal Credit Union engages in the money transmission business as an authorized delegate of Western Union Financial Services, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, please contact Western Union Customer Service first at (800) 325-6000. After contacting Western Union Financial Services, Inc. and if you still have an unresolved complain regarding the company’s money transmission services, please contact the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, TX 78705 – Telephone: (877) 276-5554 (toll free) or visit www.dob.texas.gov for more information.
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