Attention Valued Shell FCU Members!
Shell FCU members falling victim to Digital Banking compromises. Fraudsters are calling and texting members while spoofing our official (713) 844-1100 phone number. Do not respond to these texts or calls. Delete the text or hang up immediately. NEVER share your Digital Banking credentials and avoid disclosing personal information with unsolicited callers or texters claiming to be Shell FCU. We will never do this. If in doubt, call Shell FCU at (713) 844-1100. If YOU call us first the number cannot be spoofed, and you know you will be talking to a Shell FCU employee.
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Digital Banking
Shell FCU's secure Digital Banking experience combines the mobile and desktop features in to a seamless look and feel on any Internet-Enabled device.
Digital Banking allows you to:
- Access customizable and easy to use widgets
- Hide and rearrange accounts and loans
- Upload a profile picture and update your contact information
- Personalize security preferences and alert options
- View recent and pending transactions
- Establish account and loan nicknames for easy visibility
- Make and schedule transfers between your Shell FCU accounts and other Shell FCU members
- And much more!
Password Requirements
Your Password must be 10-32 characters long, contain at least one number, one capital letter, and can include these special characters !@#$%^&?*+=(){}|;'"]. We suggest selecting a Password that is complex yet easy for you to remember, and to include special characters in the middle of the Password, not just at the end. For best security, be sure to select a Password you have not used anywhere else online.
MFA (Multi-Factor Authentication)
MFA provides an added layer of security and helps further protect you from online fraud and identity theft. Digital Banking will occasionally require a multi-step authentication by email or text message. The verification code used to authenticate your identity will be sent to the phone number or email address we currently have on file for you. If you choose the email option, please check your spam folder.
Two Factor Authentication settings can be customized within User Settings under the Security section. Google Authenticator is also available on the Security page should you choose to enroll. As always, Shell FCU is available to assist you with any questions.
Supported Browsers
Supported Browsers include Google Chrome, Microsoft Edge (Windows only), Firefox (macOS only) and Safari. Legacy Web Browsers, including Internet Explorer, are not supported at this time.
Bill Pay
With Shell FCU's Bill Pay, there's no more writing checks, buying stamps or trips to the post office. Bill Pay is simple and free for unlimited bills per month. Plus, it only takes a few minutes for the initial setup.
Bill Pay allows you to automatically set up one-time or recurring payments for the creditors, dates and the amounts you want. Pay any company or individual with a U.S. postal address.
- Schedule bill payments directly from your account
- Set up payments for recurring bills like mortgage, rent, utilities, etc.
- Pay individuals such as your family members or relatives
- Control which bills are paid, the amounts that are paid, and when the money should be deducted from your account
- Setting up bills for recurring payment is quick and easy
To enroll in Bill Pay, access Digital Banking and select Pay my Bills. Should you have questions, please contact us at (713) 844-1100 for assistance.
If you have questions or need further assistance, please contact us at (713) 844-1100.
Debit Card
A Shell FCU Debit Card can be used at an ATM for cash or at any merchant that accepts Visa transactions. When using at an ATM you can specify the available account to withdraw from. Merchant transactions are deducted from your checking account.
Direct Deposit also eliminates employees having to make a trip to the bank or credit union. Plus, they are confident that their earnings are in their accounts on time, every time on their scheduled payday - regardless if they are at work, on vacation, traveling or sick.
Direct Payments allow on-time payments of insurance premiums, utility bills (power, phone, cable, water, etc), maintenance fees, and service dues, just to name a few. Many companies bill for a regular service, such as professionals, (doctors, lawyers, accountants) and can offer ACH as a means of on-time payments. As the float on paper checks has decreased, writing checks is no longer a way to extend posting of debit items.
Additional details are available by speaking to any Shell FCU representative at (713) 844-1100 or in person at any Shell FCU branch.
eStatements
With free eStatements from Shell FCU, you can receive your account statements anywhere you have Internet access. Every month, you will receive an email notifying you that your statement is ready for viewing. You can always print out a copy for your records. Experience the freedom of eStatements by registering today.