Alerts

eNotices Begin September 17th!

A new convenience is being added for eStatement enrolled members! Starting September 17^th all members enrolled in eStatements will receive notices electronically, excluding late fee or inactive accounts. An email will be sent to view the notice through Online Banking. Please let us know if you have any questions. Thank you for the opportunity to serve you!

Change To 'Send Money' Mobile App Feature

The ‘Send Money’ feature in the Shell FCU app utilizes PayPal to transfer funds. Effective immediately, PayPal will no longer investigate and refund transfers that were sent to incorrect phone numbers or email addresses. Please verify the phone number or email address with the recipient, prior to completing any Send Money transfers within the app. Shell FCU, nor PayPal, will be responsible for transfers sent to an incorrect phone number or email address. Please reach out to us if you have any questions and thank you for the opportunity to serve you!

Member Verification Audit

The Supervisory Committee has engaged Warren Averett, LLC, to examine a random sample of member accounts for verification. You may receive a request from Warren Averett, LLC to compare your account balance to the statement balance included in the verification letter. Please verify and report any discrepancies to Warren Averett as instructed in your letter and return in the enclosed envelope. This verification is a routine audit Shell Federal Credit Union performs on an annual basis. If you have any questions, please call us at 713-844-1100.

Mobile Check Deposit Change

Effective July 1, 2018, all checks deposited using the Shell FCU mobile App must have the endorsement “For Mobile Deposit Only” clearly written on the back. To prevent any delays in depositing your checks, please ensure this endorsement is on all items. Checks that are missing this endorsement may be rejected, and the deposited funds removed from the account.

2018 John Garrison Scholarship Award Winners Announced

Shell Federal Credit Union extends the John Garrison Scholarship Award to graduating high school seniors each year. Recipients are selected based upon academic performance, communal involvement, extracurricular activities, and response to the application essay. The topic for this year’s essay asked applicants to explain the difference between a bank and a credit union, as well as why a young adult would use a credit union over a bank for their financial needs.

More than 140 applications were submitted for the John Garrison Scholarship this year from 49 different high schools throughout Harris County. Ten deserving high school seniors were selected as recipients for the 2018 John Garrison Scholarship award; each of the ten students will be awarded $2,500 to the college, university or vocational-technical school of choice. 

Click here to view the complete list of recipients. 

FRAUD EDUCATION: Card Skimming

Card skimming is like identity theft, but for ATM, debit and credit cards. Thieves steal card information using hidden devices to create new cards with your information – giving them access to your hard-earned cash. Skimming is not new, however technology has improved and given the bad guys new high-tech ways of capturing your card information. 

With card skimming on the rise at ATMs and gas stations, it is good to know the signs of a card skimmer. Below you will see one type of skimming device that is inserted in to the machine to capture card information. If you see fresh or dried glue, a sticky residue or loose card reader do not swipe your card. Call authorities and move to another machine. 

Should you have any questions or concerns, please reach out to us at any Shell FCU branch or by telephone at 713-844-1100. Protecting your funds is our top priority. Thank you for the opportunity to serve you!

Important Shared Branching Notice

We are continuously implementing and improving services to meet the needs of our membership. Over the past several years we have tripled the number of Shell FCU branch locations and ATMs, enhanced the capabilities of our phone system and online banking, and implemented the mobile banking app and mobile wallet technology. These services give you convenient access to your accounts, transactions, deposits, card services, and much more.

Your deposits and loan activity fund the products and services offered by your credit union. Each product, service, rate or fee is analyzed to make decisions in the best interest of all our members. In analyzing member activity over the course of a year, only 4% of our 80,000 members use a Credit Union Service Center (also known as Shared Branching) to perform deposit or withdrawal transactions. Effective July 1, 2017, Shell Federal Credit Union will no longer participate in the Shared Branching program.

We apologize in advance for any inconvenience this may cause and encourage you to speak with a Shell FCU Representative about the alternative options available to access your funds. Our Shell FCU website is also another amazing resource to browse products, services, events, and important information about your credit union. If you have any questions or concerns, please reach out to us by phone at 713-844-1100 from 7:30AM CST to 7PM CST Monday through Friday and 9AM CST to 12:30PM CST on Saturday, through social media or at any Shell FCU branch. 

We appreciate your business and appreciate every opportunity to serve you!

WARNING: Do Not Share Online Credentials

WARNING: Please do not share your online banking credentials with anyone. Your online banking credentials are exclusive to you as the account owner. By sharing this information you expose your credit union accounts to potential fraud.

If you have any questions or concerns please contact us at 713-844-1100. Thank you for the opportunity to serve you!