Alerts

Watch the 84th Virtual Annual Meeting

 Following the CDC’s COVID-19 guidelines to safeguard the health of membership, Board of Directors and staff the 84th Annual Meeting was conducted virtually, as permitted in our bylaws. To watch the virtual Annual Meeting from Tuesday, June 1st click here. Thank you for the opportunity to serve you! 

Contactless and EMV Payment Security

Contactless and EMV (“chip”) technologies are a giant leap ahead in card security compared to the magnetic stripe. Unlike magnetic strips, they use a cryptographic technology that turns your transaction and card information into a secure code that is only used once. Even if that code was captured, it would have to be decrypted and is only good for the single transaction for which it was generated.

Though contactless cards have the potential to be scanned by a fraudster using a non-contact reader, your name, three-digit security code, PIN, and other information would not be available to them. Contactless payment methods currently also have one of the lowest fraud rates of any type of card transaction.

Visa's Zero Liability Policy guarantees that you won't be held responsible for unauthorized charges made with your debit card. You're protected if your Visa debit card is lost, stolen or fraudulently used, online or offline. If you experience unauthorized transactions, notify Shell FCU immediately. For specific restrictions, limitations, investigative and other details, please ask a Shell FCU representative.

Along with this added security, there are multiple layers of fraud prevention built into the debit card system, from the card itself, to the terminal it is inserted in, to the processing network the transaction is sent through. Using real-time analytics and artificial intelligence, your transactions are monitored and stopped instantly if the system detects anomalous payments.

Rest assured, you are protected every step of the way. Thank you for the opportunity to serve you!

References:

Visa - https://usa.visa.com/visa-everywhere/security/how-visa-secures-contactless-payments.html

Shell FCU Contactless Payments Video - https://youtu.be/AfMOfglpjmM

Scam Alert - Online Banking Credentials

We have received multiple reports of members receiving a text message and subsequent call that appear to come from our main number, 713-844-1100, with callers claiming that they are employees who are trying to verify activity on the account. The caller eventually claims to need the member’s username and password for online banking. Once inside online banking they start transferring funds out of the account.

Shell FCU will NEVER request your User ID, Password, or any one-time-PINs needed to log in to online banking. This information is personal to you and we urge you to NEVER share that information with anyone. If you are unsure of the identity of the person on the phone, hang up and call us back at our main number, 713-844-1100. Thank you for the opportunity to serve you!

Get Your Maximum Refund and Special Savings on TurboTax

Getting your biggest possible tax refund has never been easier. From simple to complex taxes, TurboTax^® has you covered. 

• Taxes made easy. Just answer questions about  your year, anytime and from any device, and TurboTax fills in all the right forms for you.
• Real experts standing by. With TurboTax Live, get unlimited advice from tax experts as you do your taxes -- or have everything done for you, start to finish.
• Done right, guaranteed. TurboTax guarantees 100% accurate calculations, so you can be confident your taxes are done right.

Shell Federal Credit Union works with TurboTax to provide special savings for our valued members -- get up to $15 off TurboTax federal products. Start today!

Free Weekly Credit Reports

Credit vigilance is important during these unprecedented times. The three major credit bureaus - Equifax, Experian, and TransUnion jointly announced free weekly online credit reports through April 2021.

Previously, free reports were only available once every 12 months. Now, you can access the free weekly credit reports by visiting AnnualCreditReport.com to begin the process.
 

How to get my free credit report

• Visit AnnualCreditReport.com
• Click on “Request your free credit reports”
• Fill out the form, including your name, birthday, social security number, and current U.S. address
• Answer security questions to confirm your identity (you will need to do this step for each credit report)
• Choose which credit reports you want (Equifax, Experian or TransUnion)
• Review each credit report

Your free annual credit report includes all accounts opened under your name as well as the actions you have taken, such as balances and payment history. However, it doesn’t include your credit score.

What should I check when I receive my credit report?

• New accounts that you didn’t open
• Identity errors such as wrong name, phone number or address
• Incorrect reporting of account status including, late payments when you’ve paid on time, closed accounts reported as open or being listed as the owner of an account when you’re just an authorized user
• Incorrect current balance or credit limit

How to dispute a credit report error

• If you see information on your credit reports you believe is incomplete or inaccurate, a good first step is to contact the lender or creditor directly.
• To submit a dispute the fastest way to do so is online. You can also file your disputes by mail. You’ll need to file a dispute separately with each credit bureau.
• You can file a dispute on the following sites:

Equifax: www.myequifax.com
Experian: www.experian.com
TransUnion: www.transunion.com

• To assist with your dispute, you may need to submit documents. The documentation that you will need depends on what information you may be disputing.
• Most dispute investigations are completed within 30 days and you will receive a notification once your investigation is complete.