Protect Yourself from Spoofing and Fraud
Attention Valued Shell FCU Members,
Recently, we’ve seen a rise in Shell FCU members reporting incidents of fraud. Fraudsters are using increasingly sophisticated tactics to gain access to members' Digital Banking credentials, including usernames, passwords, and one-time PINs via SMS text.
Fraudsters often spoof Shell FCU’s official phone number, (713) 844-1100, and pose as credit union employees. They may call or text to make it difficult to distinguish them from legitimate Shell FCU communications, and recently, we've also seen scammers sending emails or text messages asking members to "confirm" debit or credit card transactions. These fraudulent messages often link to a form requesting the full debit or credit card number, expiration date, and CVV (card verification value) located on the back of your card.
Please remember that Shell FCU’s fraud alerts will only ask you to confirm transactions with a simple 'Y' or 'N' to verify if the transaction is legitimate. We will never ask for your full card information. This is a tactic used by scammers to gain access to your card information, so please be cautious with any such requests.
Here are some key steps to protect yourself:
NEVER Share Your Digital Banking Credentials: Shell FCU will NEVER ask for your Digital Banking User ID, password, or one-time PIN via phone, text, or email. We may send a one-time authentication code only if YOU initiate contact with us.
Be Wary of Unsolicited Requests: We will never ask for Digital Banking login details or for payment apps such as Venmo,Zelle, or CashApp. Fraudsters may try to leverage the holiday rush to trick you, so stay cautious with any unexpected communication.
Avoid Disclosing Personal Information: If you receive a suspicious call, email, or text claiming to be from Shell FCU, do not share any personal information. Instead, hang up and call Shell FCU directly at (713) 844-1100. When you initiate the call, you’ll be assured of speaking with an official employee.
Please remember that scammers often use a sense of urgency to pressure you into providing your information. Take a moment to pause, think, and never rush into sharing sensitive details. If you have any concerns or doubts, don’t hesitate to contact us directly at (713) 844-1100. Your security is our top priority, and together, we can keep your accounts safe and secure.
Thank you for the opportunity to serve you!
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