High Call Volume

We are currently experiencing higher than normal call volume; telephone wait times are longer than usual. Please know we are working diligently to assist every caller in a timely manner. Thank you in advance for your patience and we appreciate the opportunity to serve you!

Alerts


13 Oct 2017

2018 John Garrison Scholarship

Shell FCU will be awarding scholarships to 10 lucky 2018 graduating seniors. The scholarship is easy to fill out and a simple way to earn some cash to pay for college. You are eligible to apply if you meet the following criteria:

Must own or establish a Shell FCU savings account in applicant’s name.

  • Account must be in good standing with a minimum $5.00 balance.

Must be a graduating high school senior in the 2017-2018 school year.

  • Planning to attend an accredited two-year or four-year college, university or vocational-technical school in the United States.

Must be a graduating high school senior in the 2017-2018 school year.

  • Planning to attend an accredited two-year or four-year college, university or vocational-technical school in the United States.

If you meet these requirements, then you can apply! The John Garrison Scholarship awards were established in 2000 in memory of John Garrison, a dedicated member of the Shell Federal Credit Union Board of Directors. Mr. Garrison served on the Board for over 50 years as a volunteer; his vision and volunteer spirit is still an inspiration for us all. Our hope is that applicants will embrace that same spirit and carry it forward into their own careers and beyond. Submit completed application online or return completed application and required documentation to any Shell FCU location or mail to the address below which must be postmarked by Saturday, January 13, 2018.

To digitally submit your 2018 application click here or to download the 2018 Scholarship Application click here.

12 Sep 2017

Equifax Security Breach

Equifax is one of three nationwide credit-reporting companies that track and rate the financial history of U.S. consumers. Credit-reporting companies are supplied with data about loans, loan payments and credit cards, as well as information on everything from child support payments, credit limits, missed rent and utilities payments, addresses and employer history, which all factor into credit scores. A cyber security breach occurred within Equifax between mid-May and July. The breach compromised the personal information of as many as 143 million Americans. Cyber criminals have accessed sensitive information -- including names, social security numbers, birth dates, addresses, and the numbers of some driver's licenses. At this time, Equifax hasn’t found evidence of unauthorized activity on its consumer or commercial credit-reporting databases. Please note, this breach was not a result of accessing Shell FCU systems and was solely through Equifax. All Shell FCU information and systems are safe and secure.
 
Equifax has established a dedicated website, www.equifaxsecurity2017.com, to help consumers determine if their information has been potentially impacted and to sign up for credit file monitoring and identity theft protection. The offering, called TrustedID Premier, includes 3-Bureau credit monitoring of Equifax, Experian and TransUnion credit reports; copies of Equifax credit reports; the ability to lock and unlock Equifax credit reports; identity theft insurance; and Internet scanning for Social Security numbers – all complimentary to U.S. consumers for one year. The website also provides additional information on steps consumers can take to protect their personal information. Equifax recommends that consumers with additional questions visit http://www.equifaxsecurity2017.com or contact a dedicated call center representative at 866-447-7559, which the company has set up to assist consumers. The call center is open every day (including weekends) from 7:00 a.m. – 1:00 a.m. Eastern Time.
 
Also, please watch this video published by Equifax for more information https://www.youtube.com/watch?v=bh1gzJFVFLc&feature=youtu.be.

NOTE: This is for article is information purposes only. Those who sign up for the service(s) offered by Equifax are invited to do so on their own accord. Shell FCU does not suggest or condone the informational or risk mitigation services that Equifax has set up or is offering on the site or through their call center.
8 Sep 2017

Disaster Assistance Auto Loans

$500 Disaster Relief Rebate with $250 Cash Back Loans

The dealers listed below are offering Shell FCU Members a $500 Disaster Relief Rebate* on any new or used purchase, along with any additional offers. You must speak with the dealer below to receive the $500 special rebate.

Buick & GMC
Anthony Morelli
@ Beck and Masten Gulf Buick GMC
12820 Gulf Fwy, Houston
281-746-1017 or amorelli@beckmasten.net

Chrysler Jeep, Dodge & Ram
Bill Dooley
@ Bayshore Motors
5225 East Fwy, Baytown
832-584-8385 or bdooley@bayshoremotors.com

Chevrolet
Bryan Hardman
@ Monument Chevrolet
3940 Pasadena Frwy, Pasadena
713-473-7601 or bhardman@monumentchevrolet.com

Lexus
Peter Miko
@ Lexus of Clear Lake
18160 Gulf Frwy, Houston
281-853-1411 or pmiko@lexusclearlake.com

Ford
Lawrence Gallegos
@ Mac Haik Ford
10333 Katy Frwy, Houston
281-704-9696 or lgallegos@machaikford.com

Nissan
Waleed Alhamra
@ McDavid Nissan
11911 Gulf Frwy, Houston
832-385-8455 or walhamra@mcdavid.com

Shell FCU is continuing to give $250 Cash Back on every auto loan! Rates as low as 2.24% to 18.00% APR up to 60 months on new and used vehicles. Ask about 90 days deferred payments.

Click here to apply online, visit any of our convenient locations or call 713-844-1100 to be preapproved today!

*Disaster Relief Rebate: Rebate is in addition to any other discounts and incentives. Must finance with Shell FCU and purchase from participating dealer to receive special rebate. Shell FCU membership is required and must be mentioned at time of purchase. Proof of Shell FCU membership includes showing your Shell FCU debit card, ATM card, credit card, membership card or check and valid ID. Membership can also be confirmed by the dealer speaking with a Shell FCU employee. Please bring proof of a total loss due to “Harvey” from your insurance company to receive the special rebate. Shell FCU is federally insured by the National Credit Union Administration (NCUA) and is an Equal Opportunity Lender. Anyone who lives, works, worships or attends school in Harris County, TX can do business with Shell FCU once a $5 savings account is established for membership. Your rate will be determined by your credit score. Qualifying Shell FCU loan criteria applies for all loans. APR denotes Annual Percentage Rate. Lowest rate of 2.24% for up to 60 months is $17.64 per thousand and highest rate of 18.00% APR for up to 60 months is $25.39 per thousand. Existing Shell FCU loans are not eligible for refinance. Promotional restrictions may apply on special loan types. Please ask a representative for details on your loan type. $250 Cash Back per auto loan will be deposited into member’s primary savings within 48 hours after closing. Applicable 1099 forms will be issued in January 2018. To qualify for 90 Days Deferred Auto Payments, you must have a credit score of 600 or higher, be in good standing with Shell FCU. Interest will continue to accrue each month during deferment. Shell FCU reserves the right to discontinue promotions without notice at any time for any reason.
8 Sep 2017

MAC Car Buying Assistance Team

If you are ready for a new car, The Member Auto Center (MAC) Team is ready to help. Call 832-912-2126 or send them an email at autohelp@memberautocenter.com.

The MAC Car Buying Assistance Team will be able to help you:

  • Locate a vehicle
  • Work with the dealer to minimize time and hassle at the dealership
  • Obtain competitive pricing from preferred dealers
  • Work with Shell FCU loan staff to find the auto loan that fits your needs
  • Receive real time trade-in values using your GiveMeTheVin tool

You can also start your car search and get preapproved with Shell FCU at http://shellfcu.memberautocenter.com.

Spanish speaking assistance is available!

5 Sep 2017

Disaster Assistance Update: Credit Card Skip-A-Pay

All qualified Shell FCU MasterCard credit card payments have been automatically skipped for the month of September. This Skip-A-Pay offer is a feature of our Disaster Assistance Program developed as a result of “Harvey.” All credit card statements were generated prior to the development of this program. Therefore, your most recent statement will display a minimum payment amount. Qualified cardholders ar...e not obligated to make their next payment until October 2017. If you wish to make your credit card payment as scheduled, simply do so and no further action is required. If you have a special circumstance, please call us at 713-844-1100 for assistance. Thank you for the opportunity to serve you!

CREDIT CARD SKIP-A-PAY DETAILS: Shell FCU is offering this special Skip-A-Pay during the month of September due to “Harvey.” To qualify, your credit card must be less than 60 days past due. You must be in good standing with the credit union and you must be current on all Shell FCU loan(s) in which you are a signer. By participating in the Skip-A-Pay program, you request that your loan payment be deferred. You agree and understand that: the payment deferral will extend the term(s) of the loan(s); 2) interest will continue to accrue on the principal balance at the interest rate provided in the original loan agreement; 3) deferring payment will result in additional interest than if the payment was processed as originally scheduled. Shell FCU reserves the right to discontinue this program at any time without notice.
30 Aug 2017

Disaster Assistance Program Details

With the devastation of "Harvey," Shell FCU is offering Skip-A-Pay and Disaster Aid Loans to qualified Shell FCU members. Please read below for more details.

September Skip-A-Pay

Shell FCU loans will be automatically deferred during the month of September. Your loan will automatically be SKIPPED if you meet the qualifying criteria*. If you wish to not have your loan(s) skipped, please complete the "opt out" form electronically or visit any Shell FCU branch. If you have a special circumstance, please call us at 713-844-1100.

Disaster Aid Loan

As a part of our Disaster Assistance Program, Shell FCU is offering a Disaster Aid Loan to qualifying Shell FCU members.

 Shell FCU Member Details 
Up to $5,000
2% discount off qualifying rate
Payment deferral up to 90 days
Term lengths:
Up to $1,000 – 12 months
$1,001 to $2,500  – 24 months
$2,501 to $5,000 – 48 months

Members can apply for this Disaster Aid Loan by clicking here, by calling 713-844-1100, or in-person at any Shell FCU branch. Please reach out to us for any special considerations or with any other banking issue you may have.

 

SKIP-A-PAY DETAILS:*Shell FCU is offering this special Skip-A-Pay during the month of September due to “Harvey.” To qualify, your first payment must be processed prior to the Skip-A-Pay month, you must be in good standing with the credit union and you must be current on all Shell FCU loan(s) in which you are a signer. By participating in the Skip-A-Pay program, you request that your loan payment be deferred. You agree and understand that: the payment deferral will extend the term(s) of the loan(s); 2) interest will continue to accrue on the principal balance at the interest rate provided in the original loan agreement; 3) deferring payment will result in additional interest than if the payment was processed as originally scheduled. If applicable, refer to your GAP (Guaranteed Auto Protection) policy for further restrictions. Shell FCU reserves the right to discontinue this program at any time without notice. Certain loans are ineligible to participate or may require signature to be skipped. Check with a Shell FCU representative to see if your loan qualifies. Real Estate Loans, Mortgages, Home Equity and some other special loan types (closed end) are not eligible. If you do not wish to have your loan(s) skipped please visit your nearest branch for assistance or visit www.shellfcu.org to complete the Skip-A-Pay Opt Out form located in the Tools & Resources section. Your request to opt out must be received by the last day of the month in which Skip-A-Pay is offered. DISASTER AID LOAN DETAILS: Special Disaster Aid Loan offer for existing Shell FCU members as of August 25th, 2017. Rate will be determined by your credit score minus a 2% discount. Qualifying Shell FCU loan criteria applies for all loans. Cannot be combined with existing Shell FCU loans. Promotional restrictions may apply on special loan types. Please ask a representative for details on your loan type. Payment deferment is available up to 90 days. Interest will continue to accrue each month during deferment.
30 Aug 2017

From The Desk of The President/CEO **Disaster Assistance**

Hello Shell FCU Family,

We know the past few days have been difficult for so many. Please know we are truly sorry for all your losses and understand the road ahead will be challenging. It’s been powerful to see both the devastation and unification the storm has brought to our great state.

Over the past few days, we have been gathering information to make decisions in the best interest of the membership, staff and credit union. We have put together a Disaster Assistance Program to begin financially helping the Shell FCU membership recover.

Shell FCU loans will be skipped in September. More information will be posted on our website and Facebook page about this special Skip-A-Pay later today. Should you need to discuss loan payment options or deferments please reach out to us via phone, branch, email or Facebook messenger.

Assistance is available for Shell FCU Real Estate loans. Currently Mortgage and Home Equity loans do not qualify for Skip A Pay. Should you need to discuss loan payment options or deferments please reach out to us via phone, branch, email or Facebook messenger.

Disaster Aid Loans are available for qualifying Shell FCU members. These loans are available in increments up to $5,000 and will be discounted by 2% on your qualifying rate. The term is dependent on the amount borrowed and payments can be deferred up to 90 days. To apply visit our website at www.shellfcu.org, stop by a Shell FCU branch or call us at 713-844-1100.

ATM fees will be refunded. ATM fees charged Friday, August 25th through Friday, September 1st will be refunded to your Shell FCU account. Details on these refunds will be announced later this week.

Throughout the storm all online services remained stable and were accessible. The only branch that took on significant water was Pearland, which will be closed until repairs can be made. Spring is closed today due to limited staffing, however once the water recedes the branch will reopen. Details will be posted on our website and Facebook page as we begin to resume normal hours and make any special announcements.

At this time, call volume is higher than normal. We anticipated this and have combined resources from all departments to answer calls, questions, emails and social media messages. Our top priority is serving you with exceptional service in this time of need. Please reach out to us for any special considerations and stay in contact as you endure these new challenges.

WE ARE SHELL!

Regards,
Jose Rodriguez
P
resident/CEO

 

27 Jun 2017

FRAUD EDUCATION: Card Skimming

Card skimming is like identity theft, but for ATM, debit and credit cards. Thieves steal card information using hidden devices to create new cards with your information – giving them access to your hard-earned cash. Skimming is not new, however technology has improved and given the bad guys new high-tech ways of capturing your card information. 

With card skimming on the rise at ATMs and gas stations, it is good to know the signs of a card skimmer. Below you will see one type of skimming device that is inserted in to the machine to capture card information. If you see fresh or dried glue, a sticky residue or loose card reader do not swipe your card. Call authorities and move to another machine. 

Should you have any questions or concerns, please reach out to us at any Shell FCU branch or by telephone at 713-844-1100. Protecting your funds is our top priority. Thank you for the opportunity to serve you!

6 Mar 2017

Important Shared Branching Notice

We are continuously implementing and improving services to meet the needs of our membership. Over the past several years we have tripled the number of Shell FCU branch locations and ATMs, enhanced the capabilities of our phone system and online banking, and implemented the mobile banking app and mobile wallet technology. These services give you convenient access to your accounts, transactions, deposits, card services, and much more.

Your deposits and loan activity fund the products and services offered by your credit union. Each product, service, rate or fee is analyzed to make decisions in the best interest of all our members. In analyzing member activity over the course of a year, only 4% of our 80,000 members use a Credit Union Service Center (also known as Shared Branching) to perform deposit or withdrawal transactions. Effective July 1, 2017, Shell Federal Credit Union will no longer participate in the Shared Branching program.

We apologize in advance for any inconvenience this may cause and encourage you to speak with a Shell FCU Representative about the alternative options available to access your funds. Our Shell FCU website is also another amazing resource to browse products, services, events, and important information about your credit union. If you have any questions or concerns, please reach out to us by phone at 713-844-1100 from 7:30AM CST to 7PM CST Monday through Friday and 9AM CST to 12:30PM CST on Saturday, through social media or at any Shell FCU branch

We appreciate your business and appreciate every opportunity to serve you!

28 Sep 2016

WARNING: Do Not Share Online Credentials

WARNING: Please do not share your online banking credentials with anyone. Your online banking credentials are exclusive to you as the account owner. By sharing this information you expose your credit union accounts to potential fraud.

If you have any questions or concerns please contact us at 713-844-1100. Thank you for the opportunity to serve you!