Alerts


5 Nov 2018

December Skip-A-Pay Is Back!

If you currently have a loan with Shell FCU and meet the qualifying criteria*, your loan payments will automatically be skipped. 

If you wish to opt out now or for future Skip-A-Pay programs click here to complete the Opt Out Form electronically or visit any Shell FCU Branch.

Check your MasterCard statement message to see if you qualify to skip your December MasterCard Credit Card payment too!

For more information please call 713-844-1100.

*Shell FCU offers a Skip-A-Pay program during the months of July and December. To qualify, your first payment must be processed prior to the Skip-A-Pay month, you must be in good standing with the credit union and you must be current on any Shell FCU loan(s) in which you are a signer. By participating in the Skip-A-Pay program, you request that your loan payment be deferred. You agree and understand that: the payment deferral will extend the term(s) of the loan(s); 2) interest will continue to accrue on the principal balance at the interest rate provided in the original loan agreement; 3) deferring payment will result in additional interest than if the payment was processed as originally scheduled. If applicable, refer to your GAP (Guaranteed Auto Protection) policy for further restrictions. Shell FCU reserves the right to discontinue this program at any time without notice. Certain loans are ineligible to participate or may require signature to be skipped. Check with a Shell FCU representative to see if your loan qualifies. If you do not wish to have your loan(s) skipped please visit your nearest branch for assistance or visit www.shellfcu.org to complete the Skip-A-Pay Opt Out form located in the Tools & Resources section. Your request to opt out must be received by the last day of the month in which Skip-A-Pay is offered.
9 Oct 2018

2019 John Garrison Scholarship Now Available

Shell FCU will be awarding scholarships to 10 lucky 2019 graduating seniors. The scholarship is easy to fill out and a simple way to earn some cash to pay for college. You are eligible to apply if you meet the following criteria:

Must own or establish a Shell FCU savings account in applicant’s name.

  • Account must be in good standing with a minimum $5.00 balance.

Must be a graduating high school senior in the 2018-2019 school year.

  • Planning to attend an accredited two-year or four-year college, university or vocational-technical school in the United States.

If you meet these requirements, then you can apply! The John Garrison Scholarship awards were established in 2000 in memory of John Garrison, a dedicated member of the Shell Federal Credit Union Board of Directors. Mr. Garrison served on the Board for over 50 years as a volunteer; his vision and volunteer spirit is still an inspiration for us all. Our hope is that applicants will embrace that same spirit and carry it forward into their own careers and beyond. Submit completed application online or return completed application and required documentation to any Shell FCU location or mail to the address below which must be postmarked by Saturday, January 12, 2019.

To digitally submit your 2019 application click here or to download the 2019 Scholarship Application click here.

17 Sep 2018

eNotices Begin September 17th!

A new convenience is being added for eStatement enrolled members! Starting September 17th all members enrolled in eStatements will receive notices electronically, excluding late fee or inactive accounts. An email will be sent to view the notice through Online Banking. Please let us know if you have any questions. Thank you for the opportunity to serve you!

8 Aug 2018

Change To 'Send Money' Mobile App Feature

The ‘Send Money’ feature in the Shell FCU app utilizes PayPal to transfer funds. Effective immediately, PayPal will no longer investigate and refund transfers that were sent to incorrect phone numbers or email addresses. Please verify the phone number or email address with the recipient, prior to completing any Send Money transfers within the app. Shell FCU, nor PayPal, will be responsible for transfers sent to an incorrect phone number or email address. Please reach out to us if you have any questions and thank you for the opportunity to serve you!

24 Jul 2018

Member Verification Audit

The Supervisory Committee has engaged Warren Averett, LLC, to examine a random sample of member accounts for verification. You may receive a request from Warren Averett, LLC to compare your account balance to the statement balance included in the verification letter. Please verify and report any discrepancies to Warren Averett as instructed in your letter and return in the enclosed envelope. This verification is a routine audit Shell Federal Credit Union performs on an annual basis. If you have any questions, please call us at 713-844-1100.

3 Jul 2018

Mobile Check Deposit Change

Effective July 1, 2018, all checks deposited using the Shell FCU mobile App must have the endorsement “For Mobile Deposit Only” clearly written on the back. To prevent any delays in depositing your checks, please ensure this endorsement is on all items. Checks that are missing this endorsement may be rejected, and the deposited funds removed from the account.

27 Jun 2017

FRAUD EDUCATION: Card Skimming

Card skimming is like identity theft, but for ATM, debit and credit cards. Thieves steal card information using hidden devices to create new cards with your information – giving them access to your hard-earned cash. Skimming is not new, however technology has improved and given the bad guys new high-tech ways of capturing your card information. 

With card skimming on the rise at ATMs and gas stations, it is good to know the signs of a card skimmer. Below you will see one type of skimming device that is inserted in to the machine to capture card information. If you see fresh or dried glue, a sticky residue or loose card reader do not swipe your card. Call authorities and move to another machine. 

Should you have any questions or concerns, please reach out to us at any Shell FCU branch or by telephone at 713-844-1100. Protecting your funds is our top priority. Thank you for the opportunity to serve you!

6 Mar 2017

Important Shared Branching Notice

We are continuously implementing and improving services to meet the needs of our membership. Over the past several years we have tripled the number of Shell FCU branch locations and ATMs, enhanced the capabilities of our phone system and online banking, and implemented the mobile banking app and mobile wallet technology. These services give you convenient access to your accounts, transactions, deposits, card services, and much more.

Your deposits and loan activity fund the products and services offered by your credit union. Each product, service, rate or fee is analyzed to make decisions in the best interest of all our members. In analyzing member activity over the course of a year, only 4% of our 80,000 members use a Credit Union Service Center (also known as Shared Branching) to perform deposit or withdrawal transactions. Effective July 1, 2017, Shell Federal Credit Union will no longer participate in the Shared Branching program.

We apologize in advance for any inconvenience this may cause and encourage you to speak with a Shell FCU Representative about the alternative options available to access your funds. Our Shell FCU website is also another amazing resource to browse products, services, events, and important information about your credit union. If you have any questions or concerns, please reach out to us by phone at 713-844-1100 from 7:30AM CST to 7PM CST Monday through Friday and 9AM CST to 12:30PM CST on Saturday, through social media or at any Shell FCU branch

We appreciate your business and appreciate every opportunity to serve you!

28 Sep 2016

WARNING: Do Not Share Online Credentials

WARNING: Please do not share your online banking credentials with anyone. Your online banking credentials are exclusive to you as the account owner. By sharing this information you expose your credit union accounts to potential fraud.

If you have any questions or concerns please contact us at 713-844-1100. Thank you for the opportunity to serve you!