Alerts

Membership Verification Audit

The Supervisory Committee has engaged Warren Averett, CPAs and Advisors to examine a random sample of member accounts for verification testing. Members selected for this test will receive a verification letter from Warren Averett with a request to compare account balances to the statement balances included in the verification letter. Please verify and report any discrepancies to Warren Averett as instructed in the letter and return in the enclosed envelope. This verification is a routine audit Shell Federal Credit Union performs on an annual basis. If you have any questions, please call us at (713) 844-1100. Thank you for the opportunity to serve you!

Watch the 84th Virtual Annual Meeting

 Following the CDC’s COVID-19 guidelines to safeguard the health of membership, Board of Directors and staff the 84th Annual Meeting was conducted virtually, as permitted in our bylaws. To watch the virtual Annual Meeting from Tuesday, June 1st click here. Thank you for the opportunity to serve you! 

Contactless and EMV Payment Security

Contactless and EMV (“chip”) technologies are a giant leap ahead in card security compared to the magnetic stripe. Unlike magnetic strips, they use a cryptographic technology that turns your transaction and card information into a secure code that is only used once. Even if that code was captured, it would have to be decrypted and is only good for the single transaction for which it was generated.

Though contactless cards have the potential to be scanned by a fraudster using a non-contact reader, your name, three-digit security code, PIN, and other information would not be available to them. Contactless payment methods currently also have one of the lowest fraud rates of any type of card transaction.

Visa's Zero Liability Policy guarantees that you won't be held responsible for unauthorized charges made with your debit card. You're protected if your Visa debit card is lost, stolen or fraudulently used, online or offline. If you experience unauthorized transactions, notify Shell FCU immediately. For specific restrictions, limitations, investigative and other details, please ask a Shell FCU representative.

Along with this added security, there are multiple layers of fraud prevention built into the debit card system, from the card itself, to the terminal it is inserted in, to the processing network the transaction is sent through. Using real-time analytics and artificial intelligence, your transactions are monitored and stopped instantly if the system detects anomalous payments.

Rest assured, you are protected every step of the way. Thank you for the opportunity to serve you!

References:

Visa - https://usa.visa.com/visa-everywhere/security/how-visa-secures-contactless-payments.html

Shell FCU Contactless Payments Video - https://youtu.be/AfMOfglpjmM

Scam Alert - Online Banking Credentials

We have received multiple reports of members receiving a text message and subsequent call that appear to come from our main number, 713-844-1100, with callers claiming that they are employees who are trying to verify activity on the account. The caller eventually claims to need the member’s username and password for online banking. Once inside online banking they start transferring funds out of the account.

Shell FCU will NEVER request your User ID, Password, or any one-time-PINs needed to log in to online banking. This information is personal to you and we urge you to NEVER share that information with anyone. If you are unsure of the identity of the person on the phone, hang up and call us back at our main number, 713-844-1100. Thank you for the opportunity to serve you!