Alerts

Help Protect Your Credit Union – TAKE ACTION

Help Protect Your Credit Union

You chose Shell FCU because we put people before profits. Now, proposed legislation threatens to change that by removing credit unions’ tax-exempt status—hurting members like you.

Shell FCU paid over $4.8 million in taxes last year and gave back through $50,000 in scholarships and nearly $25,000 in donations. Over half of our members are considered low-income, and we proudly hold a Low-Income Designation to ensure we serve those who need us most.

Credit Union vs. Bank: What’s the Difference?

Take Action in 60 Seconds
Click below to send a message to Congress:
Take Action Now – Don’t Tax My Credit Union

Or make an even bigger impact by calling your representative. Your voice matters.

Use the sample script below:

Hi, my name is [Your Name], and I’m a Shell FCU member from [City]. I’m asking you to oppose any effort to tax credit unions.

Credit unions serve people like me—not shareholders. A tax on credit unions is a tax on everyday Americans. Please protect our tax-exempt status. Thank you.

Need help finding your representative? Visit the Cornerstone Action Center and click “View Your Election Center.”

Thank you for supporting Shell FCU and standing up for credit unions!
—Your Shell FCU Family

Protect Yourself from Spoofing and Fraud

Attention Valued Shell FCU Members,

Recently, we’ve seen a rise in Shell FCU members reporting incidents of fraud. Fraudsters are using increasingly sophisticated tactics to gain access to members' Digital Banking credentials, including usernames, passwords, and one-time PINs via SMS text.

Fraudsters often spoof Shell FCU’s official phone number, (713) 844-1100, and pose as credit union employees. They may call or text to make it difficult to distinguish them from legitimate Shell FCU communications, and recently, we've also seen scammers sending emails or text messages asking members to "confirm" debit or credit card transactions. These fraudulent messages often link to a form requesting the full debit or credit card number, expiration date, and CVV (card verification value) located on the back of your card.

Please remember that Shell FCU’s fraud alerts will only ask you to confirm transactions with a simple 'Y' or 'N' to verify if the transaction is legitimate. We will never ask for your full card information. This is a tactic used by scammers to gain access to your card information, so please be cautious with any such requests.

Here are some key steps to protect yourself:

NEVER Share Your Digital Banking Credentials: Shell FCU will NEVER ask for your Digital Banking User ID, password, or one-time PIN via phone, text, or email. We may send a one-time authentication code only if YOU initiate contact with us.

Be Wary of Unsolicited Requests: We will never ask for Digital Banking login details or for payment apps such as Venmo,Zelle, or CashApp. Fraudsters may try to leverage the holiday rush to trick you, so stay cautious with any unexpected communication.

Avoid Disclosing Personal Information: If you receive a suspicious call, email, or text claiming to be from Shell FCU, do not share any personal information. Instead, hang up and call Shell FCU directly at (713) 844-1100. When you initiate the call, you’ll be assured of speaking with an official employee.

Please remember that scammers often use a sense of urgency to pressure you into providing your information. Take a moment to pause, think, and never rush into sharing sensitive details. If you have any concerns or doubts, don’t hesitate to contact us directly at (713) 844-1100. Your security is our top priority, and together, we can keep your accounts safe and secure.

Thank you for the opportunity to serve you!

Scam Alert - Past Due Utility Bills

Attention Shell FCU Members!

Fraudsters continue to evolve scams associated with Mobile Payment Apps, such as Zelle, Venmo and Cash App, by introducing urgency to pay supposed delinquent utility bills to avoid service being discontinued. Beware of scammers calling or texting claiming to be from a utility company stating they did not receive payment and service will be turned off if payment is not sent immediately.

We suggest you disconnect the call and then call the verified utility company phone number or login to their website to verify your balance. If payment is due immediately, please make payment through the verified utility company website, their payment by phone or your financial institution’s Bill Payment. Funds sent through Mobile Payment Apps are non-refundable and should only be sent to verified recipients.

If you have any questions or if you are targeted by a scam like this, please report it to the FTC at www.ftc.gov/complaint.